chatarmin.com GmbH

chatarmin.com GmbH is a Vienna-based software company, founded in 2022, that builds WhatsApp marketing and AI-powered customer experience tools for e-commerce brands. Its platform automates customer communication across WhatsApp, email, phone and social channels, and is aimed at businesses that want to treat messaging as a primary sales and service channel. The company describes its approach as messaging-first and develops its products around AI-driven automation.

The core product is a B2B SaaS WhatsApp Marketing & CX Platform, with integrations for Shopify, HubSpot and Salesforce. Within it sit a set of discrete features: WhatsApp Newsletters, automated chatbots, automated lead generation, a WhatsApp CRM - billed as Austria's first, combining marketing automation with customer support - and omnichannel inbox management for handling conversations across channels from a single place. The company reports WhatsApp campaigns achieving 90% open rates and 5% conversion rates.

chatarmin.com GmbH is bootstrapped and reached €1.5m in annual recurring revenue within 2.5 years of founding, serving more than 200 e-commerce and retail companies across Europe. Its tools are GDPR-compliant and are used by clients in retail, franchise, fitness and financial services. A stated aim of the product work is to turn customer service from a cost centre into a source of revenue.